Responsible Gaming

Gambling Should Be Entertainment

At Lucas Legacy, we're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and to always maintain control over your gaming activity.

Grosvenor Casino and Lucas Legacy take problem gambling seriously and encourage all players to gamble responsibly.

Age Verification

You must be at least 18 years old (or the legal age in your jurisdiction) to gamble with Grosvenor Casino. We are committed to preventing underage gambling and actively verify player ages during registration.

If you are under the legal gambling age, please do not attempt to access our gaming services.

Warning Signs of Problem Gambling

Recognising the warning signs early can help prevent problem gambling from developing. Please review the following checklist:

• Chasing losses by gambling with more money to recover what you've lost
• Spending more time and money on gambling than you intended
• Neglecting family, work, or other important responsibilities due to gambling
• Hiding your gambling activity from friends, family, or partners
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Borrowing money or using savings to gamble
• Gambling to escape problems, stress, or negative emotions
• Lying about the extent of your gambling
• Failed attempts to cut back or stop gambling
• Gambling with money needed for essential expenses

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Player Protections

Grosvenor Casino offers several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
• Loss Limits: Restrict the amount you can lose during a gaming session
• Reality Checks: Receive regular reminders during your gaming session about how long and how much you've been playing
• Session Time Limits: Set automatic time restrictions to limit your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from Grosvenor Casino and other UK-licensed operators

To access these tools, log into your Grosvenor Casino account and visit the Responsible Gaming section, or contact their customer support team for assistance.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, confidential support and advice is available from the following organisations:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (Free and confidential)
• GamStop – The UK's national self-exclusion scheme
  www.gamstop.co.uk
  Self-exclude from all UK-licensed gambling operators
• Gamblers Anonymous – Support and mutual aid groups
  Telephone: 020 7384 3040

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

If you or someone you know is experiencing problem gambling, please reach out for support today. There is no shame in seeking help, and support services are confidential and free.

Remember: Your wellbeing is important. Gambling should be fun and entertaining. If it's no longer enjoyable or is causing problems in your life, help is available.

Contact one of the organisations listed above, or speak with a member of Grosvenor Casino's customer support team about self-exclusion options.

Disclaimer: Lucas Legacy (lucaslegacy.co.uk) is an affiliate website for Grosvenor Casino. We are not responsible for the gambling services provided by Grosvenor Casino. For account-specific issues or self-exclusion, please contact Grosvenor Casino directly. All players must be aged 18 or over and comply with UK gambling regulations.